Marketing Ticket Coordinator

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



Marketing Ticket Coordinator

Atlantic Bay Mortgage Group is seeking to hire a professional that will be responsible for the oversight and assignment of incoming requests as well as assisting with printing and shipping of marketing deliverables. Providing excellent marketing customer service to our Mortgage Bankers so that they have all of the tools and resources that they need to grow their and our business at our Virginia Beach corporate office is the number one goal. We are looking for someone with the following attributes:

  • People skills are the most important competency for this position
  • Required knowledge or experience emphatically in order of importance CUSTOMER SERVICEMortgage industry knowledge helpfulMarketing knowledge helpfulMortgage marketing knowledge a massive bonus
  • Extremely responsive in getting what our Mortgage Bankers want and need
  • Not just reactive, but always proactive to all incoming requests and follow-ups
  • Comfortable learning computer systems
  • Strong written and verbal communication skills
  • Be able to lift boxes to up 25-pound
  • Be available to work in our Virginia Beach Corporate location
  • Job functions

  • Oversee the incoming marketing ticket request queue and timely forward assignments to respective teammates
  • Every request, ticket or phone call will be given full attention and excellent standards of customer service from beginning to end
  • Develop relationships with customers and to be able to understand their marketing needs
  • Adaptable enough to constantly learn new systems or updates to existing systems
  • Able to quickly build rapport with all Sales customers and teammates
  • Take any opportunity to market Marketing to Sales
  • Take any opportunity to drive adoption of corporately desirable outcomes
  • May be asked to assist with deliverable fulfillment such as printing, collating and shipping which can include some light lifting as needed
  • Other duties as assigned

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