Technical Writer

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



Technical Writer

DivvyCloud, a leading developer of innovative technology to automate security and compliance for enterprise cloud infrastructure, seeks an experienced “Technical Writer' to join our team. Looking for a driven, passionate, and well-versed Technical Writer/Documentarian. The mission statement for our documentation team is to… Deliver intuitive, up-to-date, user-friendly product documentation. 

At DivvyCloud, documentation is part of our product and we believe that documentation usability matters greatly. We strive to create documentation that is accurate, easy to use, and intuitive to navigate. Join our team to help contribute to building and maintaining a valuable resource that helps users inside and outside of our organization to get things done.

Summary of Role

In this role you'll work as a member of our small, but awesome, Documentation team. Our docs team works under the umbrella of Product, closely collaborating with engineering, QA, and customer success. As a writer here you'll help us document releases that include new features, updates, and improvements to our existing capabilities. You will also help contribute towards improving our existing documentation by revising content with a focus on context, best practices, and user-driven information architecture.

Company Background / Culture 

DivvyCloud is built and led by passionate technologists focused on building next-generation cloud security technology. Our culture is centered around bringing together top talent to solve challenging technical problems. Passion and a self-driven personality are critical to an individual's success at DivvyCloud. Our goal is to build a culture and office environment that doesn't feel like work, but rather is a place you want to be. Our office has a fully stocked kitchen, a video game and nap room, onsite gym, and is only a few steps from the Courthouse Metro stop.

Responsibilities

  • Create, revise, and maintain high-quality documentation in support of the DivvyCloud platform to include things like: feature overviews, configuration guidelines, use cases, examples, release notes, and quick-start guides. 

  • Work closely with peers and staff across the organization to ensure that documentation for the product is accurate, complete, and well-organized.

  • Participate in documentation initiatives around ongoing improvements to existing content, usability, and context, documentation process, and evaluating new tooling and content delivery methods.

  • Copyedit, review, and revise documentation written by others with an eye for maintaining consistency, clarity, and “voice”. Navigate competing priorities in a fast-paced, technical, dynamic environment.

  • Requirements

  • 3+ years in a technical writing role with experience delivering high-quality documentation / content for complex enterprise software products.

  • Experience creating concise and useful product documentation targeted at a diverse audience of users including technical end users, developers, and infrastructure/operations engineering teams.

  • Experience interviewing SMEs, and building good working relationships with other teams (customer success, solutions architects, quality assurance, and engineering).

  • Strong collaboration and listening skills. Ability to learn, research, and articulate technical concepts and translate these elements into compelling user-facing product documentation.

  • Exposure to Agile environments (sprints, release cycles, retros, etc..)

  • Familiarity with Markdown/rST/Org-mode or other general text markup and docs tools (Sphinx, ReadMe.io, ReadTheDocs, Flare, etc.) 

  • Familiarity with any or all of the following: Jira, Confluence, Trello, Git, Docker, APIs etc. 

  • Familiarity with or willingness to learn new tools, processes, and technologies. 

  • Why You'll Stand Out:

  • Experience with creating a variety of content (installation instructions, product walkthroughs, videos, infographics, presentations) with a focus on usability. 

  • Familiarity with documentation pipelines, tooling, and operations challenges in a software development setting.

  • Exposure or direct experience with cloud technology, particularly with a bent towards security. 

  •  Experience with UI/UX concepts and principles and an understanding of the relationship between docs, product, and UX.

  • About DivvyCloud by Rapid7

    DivvyCloud by Rapid7 protects cloud and container environments from misconfigurations, policy violations, threats, and IAM challenges. With automated prevention and real-time remediation of risk, DivvyCloud customers achieve continuous security and compliance, and gain the freedom to innovate using cloud and containers without the loss of control. Freedom is good. Chaos is bad. To learn more: www.divvycloud.com.

    Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are an equal opportunity employer. DivvyCloud is a progressive and open-minded workplace where we do not tolerate discrimination or harassment in any form. If you are smart, passionate and good at what you do, come as you are. 



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